Class 10 Communication skills II - session 1 notes

 

UNIT 1 Communication Skills

Session 1: Methods of Communication

1.Define Communication or What  is  communication?

            The imparting or exchanging of information by speaking, writing or using some other medium and means of sending or receiving information. The word ‘communication’ comes from the Latin word commūnicāre, meaning ‘to share’. 

2.Explain three important parts of communication.

1. Transmitting   —    The    sender    transmits    the message through one medium or another.  
2. Listening — The receiver listens or understands the message.
3. Feedback — The receiver conveys their understanding of the message to the sender in the form of feedback to complete the communication cycle.

3. With neat diagram explain the elements of communication cycle.

Various elements of communication cycle are:

Sender: the person beginning the communication. Message: the information that the sender wants to convey.

Channel: the means by which the information is sent.

Receiver: the person to whom the message is sent.

Feedback: the receiver’s acknowledgement and response to the message.

4. Explain some common methods of communication.

1.Face to Face communication:

There is nothing better than face-to-face communication. It helps the message to be understood clearly and quickly. Also, since body language can be seen in this case; it adds to the effectiveness of the communication.

2. E-Mail

E-mail can be used to communicate quickly with one or many individuals in various locations. It offers flexibility, convenience and low-cost.

3.Notice/Posters

It is effective when the same message has to go out to a large group of people. Generally used for where email communication may not be effective.

For example: ‘Change in the lunch time for factory worker,’ or ‘XYZ Clothing will remain closed for customers on Sunday.

4.Buisness Meetings

Communication during business meetings at an organisation are generally addressed to a group of people. It can be related to business, management and organisational decisions.

5.Other Methods

There can be various other methods like social networks, message, phone call for communication, newsletter, blog, etc.

5. Which are the points to choose write methods for communication

• target audience
• costs
• kind/type of information
• urgency/priority

Class 9th Communication Skills I Session 1 Notes

 

Class 9th Communication Skills -I

  Session 1 Introduction to communication

 1.Define Communication skills. 

Communication Skills means how do we communicate with each other. The way of presenting our information is very important. Communication Skills include those areas which deal with our talking, writing, expressing our views.

2.What is Communication? Explain with diagram

The word ‘Communication’ comes from the Latin word commūnicāre, meaning ‘to share’. Communication is the “sharing’ information between two or more individuals or within a group to reach a common understanding. 

3.What are the Importance of communication? Or Explain the Importance of communication

•   Inform:

               You may be required to give facts or information to someone. For example, communicating the timetable of an exam to a friend.

• Influence:

                You may be required to influence or change someone in an indirect but usually important  way. For example, negotiating with a shopkeeper to reduce the price or helping a friend to overcome stress due to exam or any other reason.

•   Express feelings:              

                Talking about your feelings  is a healthy way to express them. For example, sharing your excitement about doing well in your exams or sharing your feelings with your parents and friends.

4. Explain and Draw neat diagram of Elements of communication.

Elements of communication

Communication is a two-way exchange of information, i.e., giving and receiving.

• Speaking and writing to someone are examples of giving information.

• Reading    and   listening  to someone are   examples  of   receiving

information.

        5. Explain about Perspectives in communication.

Perspectives are ideas, views, or fixed ways of thinking.

                these sometimes affect our communication.

For example: if you have a fixed idea that your teacher or father is strict, even when they are being friendly, you may think they are scolding you even though they are polite. In the same way, others may also have fixed ideas about you, which affect whatever you say to them.

    6.Which are the Factors affects perspectives in communication

• Language
• Visual perception
• Past Experience
• Culture
• Feeling (not feeling good)
• Prejudice
• Environment
• Personal Factors

    7. Explain the 7c’s of communication.

          7 C’s, i.e., Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous.

• Clear: Be clear about what you want to say.
  
• Concise: Use simple words and say only what is needed.
  
• Concrete: Use correct words and phrases.
  
• Correct: Use correct spellings, grammar and language.
  
• Coherent: Your word should make sense and should be related to the main topic.
  
• Complete :Your message should have all the needed information. 
• Courteous: Be respectful, honest and friendly